Complete Communication Suite
VoIP, video, chat, email, and SMS—all in one platform
VoIP Softphone
Enterprise telephony with WebRTC. Make and receive calls from browser or mobile with automatic failover.
- Hold, transfer, conference
- Voicemail with transcription
- Call recording & consent
- Carrier-grade redundancy
AI Video Estimating
HD video calls with real-time AI analysis. Detect damage, identify materials, and generate estimates on the spot.
- AI damage detection @ 1-2 fps
- Overlay annotations
- Voice TTS instructions
- Auto estimate generation
Team Chat
WebSocket-based instant messaging with channels, DMs, @mentions, and real-time typing indicators.
- Project-based channels
- File attachments (10MB)
- Emoji picker & reactions
- Offline message queuing
Every Call, Analyzed Instantly
AI-powered transcription with speaker diarization, sentiment analysis, and automatic CRM matching. Know what was said, who said it, and what to do next.
AI Transcription
99%+ accuracy with speaker diarization (Customer vs Agent labels)
Sentiment & Intent
Sentiment scoring with intent classification and urgency assessment
CRM Auto-Match
95% phone match, 85% email match, 65% name match
Action Items
Auto-extracted appointments, follow-ups, and tasks from every call
More Communication Tools
Everything you need to stay connected
Email & SMS
Professional email with custom domains. Two-way SMS with 10DLC compliance built-in.
- Domain DNS management
- Template variables
- Inbox/Outbox tracking
- Bounce & complaint handling
Video Testimonials
Collect customer testimonials automatically after job completion with mobile-optimized recording.
- Automated request triggers
- Custom recording portal
- Approval workflow
- Social sharing gallery
Telephony Dashboard
Real-time visibility into your entire phone system with call queues, quality metrics, and fraud prevention.
- Business hours config
- Call queue management
- Quality metrics
- Fraud prevention controls
Included in Every TradeWorks Pro Plan
Communications is fully integrated—no extra charges, no add-ons
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